Below are the answers to questions that we are frequently asked. Please feel
free to contact
us if we have not addressed your concerns.
ORDERING:
What is your contact information?
How do I place an order?
How do I pay for my
order?
How long does it take
to receive my order?
Will I receive a
confirmation after I place my order?
Will I be notified after
my order has shipped?
Do you ship worldwide?
What are your shipping rates?
PRODUCT INFORMATION:
What sizes, colors and styles of
shirts do you offer?
Can I have my items personalized?
GENERAL:
How long have you been in business?
Do you have a catalog?
What is your privacy policy?
What is your return policy?
What is your contact information?
Please feel free to
contact us with any comments or questions you might have.
E-Mail:
ken@strumhollow.com
Telephone:
(352)-683-8245 (12 Noon - 11PM*)
Address:
Ken & Trisha Brooks
363 Hartwood Ave
Spring Hill, FL 34606
*We try to be available for calls from 12PM-11PM but please
note that Strum Hollow is a small family business and at times we have
commitments that require us to leave the phone unattended. If your call is
answered by our answering machine please leave a message and we will return
your call as quickly as possible.
How do I
place an order?
There are 4 ways to place an order with Strum Hollow
- You may use your credit card (Visa, MasterCard or Discover) through our secure online order pages.
- Print, fill out and send us an order using our Mail
Order Form.
- Call us at (352) 683-8245 - 7 days a week from 12 noon - 11PM
- You may also ask us to send you an invoice from PayPal
How
do I pay for my order?
We Accept MasterCard, Visa, Discover, personal checks, money
orders and PayPal (please ask us to send you a PayPal invoice) as payment.
How long
does it take to receive my order?
All Orders are shipped the next business day. You should receive your package within
2-5 business days.
During an especially busy season, delivery may take
a little longer but you can be sure that we will send your package on it's way
the next business day.
Will I
receive a purchase confirmation?
Yes, you should receive an automated confirmation E-Mail
within a few minutes of placing an order.
Will I be
notified after my order has shipped?
Yes, you will receive a confirmation e-mail on the day
that your order ships.
Do you ship
worldwide?
Shipping
Yes, we do ship internationally. Please note that
additional shipping may apply.
There are some countries that we are unable to ship to at
the present time due to excessive fraud. These countries include Bulgaria,
Gambia, Ghana, Indonesia, Nigeria, Romania, Russia and Singapore. We apologize
for any inconvenience this may cause to the many honest people in those
countries.
What are your shipping rates?
We charge a flat rate of $6.95 for all US shipments and free
shipping on orders over $100.00.
What sizes, colors and
styles of shirts do you offer?
 |
T-shirts are made of high quality
50/50 Poly Cotton.
They come in both short sleeve and long sleeve.
Both have double stitching on the sleeves and bottom hem.
|
|
Short sleeve t-shirts are available
in
Adult sizes: Small - XXX Large and Child sizes:
Small - Large
Colors: Natural (Beige) Ash (Light Gray) and
White
|
|
Long sleeve t-shirts are available
in
Adult sizes: Small - XXX Large and Child sizes:
Small - Large
Colors: White
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|
T-shirt Dresses are 100% preshrunk
cotton and have a scooped neckline.
They are sized one size fits most and are 27"
long 26" from armpit to armpit and come in the color
white.
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|
Sweatshirts are made of heavy
weight (9 oz.) 50/50 Poly Cotton fleece.
They have set-in sleeves, are fully coverseamed and have ribbed collar,
cuffs and waistband with spandex.
|
|
Sweatshirts are available in
Adult sizes: Small - XXX Large Colors:
Natural (Beige) and White
Child sizes: Small - Large Color: White
|
|
size chart
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Follow these links to see examples of T-Shirts,
Tote Bags & Mouse
Pads.
How long have
you been in business?
We have been offering unique items to the music
community since 1980. Online since 2001.
Do you have a catalog?
No, sorry we don't have a catalog. We are constantly
adding new items to our line and a paper catalog would soon be out of date.
What is your privacy policy?
Protecting your personal information is our top priority.
Strum Hollow Acoustic Music does NOT sell or rent our customers names,
addresses or e-mail addresses to anyone.
We may on occasion send out a special e-mail to let you know of a sale or
special promotion.
If you get an e-mail from us and you DO NOT want to continue receiving these
announcements,
simply reply with the word REMOVE in the subject line and we will remove your
name from our e-mail lists.
What is your
return policy?
It's important to us that you are happy with your
purchase.
You may return any of our items (except
personalized items) within 14
days for a full refund or exchange.
So that we will be expecting your shipment, please call 352-683-8245 for authorization.
Shipping charges are not refundable.
363 Hartwood Ave Spring Hill, FL 34606